Delete your account in the app
- Open School-Sync and sign in.
- Tap your profile icon at the top right.
- Open Account & Support, then tap Account Deletion.
- Confirm by typing DELETE, entering your password, or using Face ID (iPhone) or your fingerprint (Android).
Deletion is completed within 7 days. Until then the app shows the date you asked and a Cancel request button. You receive an email when we receive the request and when it is completed.
What is deleted
- Your account and sign-in.
- Your guardian links, and guardian accounts that only you added.
- Messages you sent and photos you shared.
- Your feedback and screenshots, and your in-app notifications.
- Face ID and fingerprint sign-in tokens, and reports and blocks involving your account.
What the school keeps
- Student and class records stay with your school. They belong to the school, not to your account.
- Pickup records the school keeps have your account ID replaced and your check-in coordinates removed. Pickup records expire after 90 days.
Backups and logs
Backup copies are removed within 35 days. Service logs expire after 14 days and authentication audit records after 90 days. The Privacy Policy lists every retention setting.
Can’t open the app?
Send the form on this page or email privacy@school-sync.app from the email address on your account. Tell us your account role. We confirm the request by email and complete it within 7 days. Do not send passwords, identity documents or student information.
Removing the app
Uninstalling the app or turning off location permission does not delete your account. Use the steps above to delete it.