Operator: Younus Qureishy.
Effective date: October 21, 2026.
Privacy contact: privacy@school-sync.app
1. Service and operator
School-Sync supports school pickup through school-configured pickup areas and hours, adult arrival check-in, classroom release updates, guardian links, messaging and pickup-completion status. The service is provided by Younus Qureishy.
2. Accounts and authorized access
Access is organized through participating schools and authorized account holders rather than public self-registration. Use only the account and school/student associations assigned to you. Keep credentials secure, keep your contact information accurate and tell your school or us about lost access or suspected misuse. A guardian account or app status does not independently establish legal authority to collect a child. Follow your school’s authorization and identity-check requirements.
3. Pickup and safety responsibilities
Schools are responsible for their dismissal procedures, authorized-adult checks, staff supervision and decisions to release students. Parents and guardians must follow the school’s directions and provide accurate arrival information. A geofence check shows a device’s reported position; it is not proof of identity, custody rights or a completed physical handoff. Do not use the app while driving. Stop safely before interacting with it.
If status information differs from what is happening on site, follow staff instructions and resolve the discrepancy directly with the school. School-Sync is a coordination tool, not an emergency service or a substitute for supervision. For an urgent pickup or safety issue, contact the school directly rather than waiting for a website form response.
4. Acceptable use and moderation
Use School-Sync only for authorized school-related activity. Do not impersonate another person, share access with an unauthorized person, falsify check-ins or location, access another family’s records, send abusive, harassing, objectionable or unlawful content, upload malicious files, or bypass access controls. Submit only information and images you are authorized to provide, and avoid unnecessary sensitive student information in messages and feedback.
There is no tolerance for objectionable content or abusive users. Messages with blocked language are refused. You can report a message or a person and block a person from inside the app. Reports are reviewed by school administrators and the School-Sync team, normally within 24 hours, and they may remove content for everyone or disable the account of a user who breaks these terms.
5. Device settings and availability
Pickup updates depend on connectivity, device settings, location permission, configured school hours and staff actions. Eligibility checks and “I’m here” check-ins send precise coordinates to the backend. When enabled and permitted, background exit detection runs on the device and sends exit-related timestamps. Denying location permission may limit those functions. The Privacy Policy explains the distinction.
Messages or pickup updates may be delayed or unavailable. Maintain the school’s alternative dismissal procedure.
6. Student records, communications and privacy
Schools and authorized adults should keep school/class assignments, student links and guardian details accurate and use only the information needed for dismissal. The Privacy Policy describes the service’s data flows, providers and configured retention.
7. Third-party services
School-Sync uses AWS for authentication, hosting, storage, email, logs and notification events; Google Maps for administrator geofence previews; and Apple device services for biometric sign-in. Their availability and applicable terms can affect the relevant features.
8. Deleting your account
You can delete your account in the app: tap your profile icon, open Account & Support, then Account Deletion. Deletion is completed within 7 days and can be cancelled in the app until then. If you cannot open the app, use the Account & Data Deletion page or email privacy@school-sync.app. Removing the app from your device does not delete your account.
9. Contact and revisions
For dismissal questions on the day, contact your school. General service questions can be submitted through the Support page. For personal-data questions, email privacy@school-sync.app. We may revise these terms as the service changes; the effective date above identifies the current version.